Overview

We’re recruiting for a Central Reservations Agent to join our friendly award winning team in Burton. The successful candidate will have the ability to work as part of a team in a busy environment making reservations and helping to maximise hotel revenue through inbound reservation calls and outbound sales calls.

The role:

  • Work closely with all internal and external customers regarding pub and lodge reservations
  • Handling pricing and general customer queries via telephone and email
  • Identifying and implementing upselling and telemarketing opportunities
  • Credit control and general administration

The ideal candidate will have:

  • A commitment to achieving and maintaining exemplary quality standards
  • A desire to sell and the confidence to do so
  • A friendly, outgoing and confident manner with excellent telephone skills
  • The ability to prioritise tasks and to progress a number of queries simultaneously
  • The ability to work well under pressure and keep to deadlines
  • Intermediate IT and system skills. Experience of using SAP would be beneficial
  • The ability to work under their own initiative
  • Reservations background and experience of working in hotels is an advantage but not essential
  • Flexibility to work different shift patterns including evening and weekends

Benefits:

  • Competitive salary
  • Potential to earn bonus
  • Access to our pension scheme
  • Childcare support
  • Award winning training and development
  • Marston’s R£wards – an online perks scheme offering on discounts on gym membership, cinema tickets and days out.

If this role looks of interest then please apply and a member of the resourcing team will be in touch. If you are an internal candidate please speak to your line manager before applying. It's quick and easy to apply!

Closing Date 28th February 2020

Burton-On-Trent
Customer Services

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