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Overview

General Manager

Marston’s Community Pub General Managers are your local heroes, charitable advocates and champions of the Great British Pub. Our General Managers embody everything it is to be at the heart of the community. People-focused and present, they get involved with what matters most to their guests – creating memorable experiences by providing the perfect setting for them to escape with their mates, watch the match with a pint, or spend quality time with their families.

We’re on the lookout for an experienced, guest-focused General Manager for the Red Admiral in Trowbridge.

About the pub

The Red Admiral is the heart of the local community in Trowbridge. Situated in a great location at the entrance to Hackett Place community area, the Red Admiral serves the local businesses and a growing residential area.

An L-shaped trading area is served by the large, main bar servery and a fully equipped galley kitchen including a front of house showpiece pizza station.

With a full and exciting food menu, the Red Admiral has a great food following but also a thriving wet trade aided by a regular Rhythm of the Week, poker nights, quiz nights and live sports from Sky and BT. The pub currently trades at around £13k a week on a 70/30 wet-led sales mix, but has the potential to hit £20k and beyond, particularly in the summer months.
 
This popular community food pub would thrive under an experience hospitality manager with a proven track record of delivering excellent service and standards. The pub benefits from a strong leadership team.
 

What You Get:

• On-site accommodation available

• 33 days annual leave (including bank holidays) with the ability to buy and sell holiday

• 20% off in Marston’s pubs and accommodation through our Privilege Card

• Marston’s Rewards Programme (discounts on many high street and online major retailers)

• Share Save Incentive Scheme

• Company Contributory Pension Scheme

• Employee Assistance programme

• Various wellbeing support services, such as a completely confidential 24/7 telephone helplines and access to online services

• Provision of up to 6 counselling sessions will be offered, as part of our wellbeing support services

• Apprenticeship Programme – we offer training & development at any stage of your career

• Long service Recognition

• Bonus Scheme

• Private Medical Insurance

• A fun, inclusive working environment

Key Responsibilities

Join us as a General Manager and you’ll:

  • Demonstrate a passion for driving standards in the pub, across both service and offering, to deliver memorable experiences to every guest
  • Maximise profit through conscious management of costs and controls
  • Work in collaboration with the Recruitment Team to identify, source and recruit, as well as retain, the best possible Team Members
  • Maximise the potential of your people through consistent motivation, engagement, coaching and development
  • Take ownership of your own progress and continually strive to develop and learn
  • Communicate business updates, values and changes clearly to the team to create a common goal
  • Create a sense of belonging for both your team and our guests

We’re looking for someone with:

  • Experience and evidence of having successfully managed a guest facing business
  • A strong people focus and sense of community spirit
  • A background in business investment/Capex/New Build launches, ideally
  • Experience of, and passion for, consistently delivering a great guest experience and exceeding targets
  • The ability to work well under pressure
  • Versatility and openness to embracing new ideas and change 
  • Award winning training and development

Red Admiral
Trowbridge

A day in the life...

Hi, I'm Lewis

My induction with Marston’s was tailored so I visited sites that were going to be similar to mine.

I spent time with a ‘buddy’ manager from a nearby site – he was a great guy and really honest and talked to me about the culture of Marston’s as well as the day to day running of the business.

My Area Manager, Nigel was really supportive and if he didn’t have the answer he would pull on his network of experts to support.

Induction

My induction with Marston’s was tailored so I visited sites that were going to be similar to mine. I spent time with a ‘buddy’ manager from a nearby site – he was a great guy and really honest and talked to me about the culture of Marston’s as well as the day to day running of the business.

Dedicated support

My Area Manager, Nigel was really supportive and if he didn’t have the answer he would pull on his network of experts to support, including the recruitment and training teams.

Opening a new build pub

On the opening day there was so many people coming in but I wasn’t worried as I had every type of support there to help it run smoothly. The whole board came down for a meal at my pub, the CEO and the Managing Director are really nice people and down to earth too!

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