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Overview

We are looking for a self-motivated and a confident communicator on a 6 month Fixed Term Contract who is driven by delivering a great experience to their stakeholders to join our Customer Service team in Burton-upon-Trent. This role will enable us to consistently and appropriately deal with guest feedback and complaints and harness the insight to deliver an improved guest experience. 

This position would ideally suit a driven individual who thrives in a busy working environment and enjoys working with a variety of people.

Job Role:

• Ensure complaints and feedback are accurately recorded and systems are kept up to date
• Ensure complaints are investigated and resolved in a timely manner with appropriate closure
• Limit the involvement of other teams with individual feedback
• Keep stakeholders informed about the progress and outcome of complaints
• Produce data as required and escalate insight and issues we can learn from
 
Ideal candidate:

• Experience working in a similar role in a fast-paced environment
• Confident and professional tone of voice to engage with the public and stakeholders
• The ability to balance multiple tasks and adhere to deadlines
• The desire to improve guest experience in line with business strategy
• Great communication skills, both verbal and written
• Strong attention to detail
• Experience of using MS Office and Outlook, and ideally CRM

Benefits:
• 25 days annual leave plus bank holidays (pro rata)
• 20% off in Marston’s pubs and accommodation through our Privilege Card
• Marston’s Rewards Programme (discounts with major retailers)
• Company contributory Pension Scheme



Burton-On-Trent
Customer Services

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